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🇩🇪 Falkenstein, Germany
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Welcome
Deliver to
🇩🇪 Falkenstein, Germany

Returns Refunds

Returns & Refunds

Hassle-free returns within 30 days.

If something isn’t quite right, we’re here to help.

Overview

  • You may return most items within 30 days of delivery for a refund or exchange.

  • Items must be unused, in the original packaging, and include all accessories and tags.

Non-returnable items

For safety and hygiene reasons, we can’t accept returns for:

  • Perishables (e.g., food, flowers), newspapers or magazines

  • Intimate or sanitary products, hazardous materials, flammable liquids or gases

  • Gift cards, downloadable software, some health/personal-care items

Tip: If you’re unsure whether your item is eligible, email us at support@aspbrify.com before sending it back.

How to start a return

  1. Email support@aspbrify.com with your order number and the item(s) you’d like to return.

  2. We’ll reply with simple instructions and the return address

  3. Ship the item back using a trackable service. Keep your receipt until your refund is processed.

Refunds

  • Once your return arrives and is inspected, we’ll email you the result.

  • Approved refunds are issued to your original payment method. Processing times vary by bank/card—please allow 5–10 business days.

Late or missing refunds

If you haven’t received your refund:

  1. Check your bank/statement again.

  2. Contact your card issuer; posting can take a few days.

  3. Contact your bank.

    If you still need help, email us at support@aspbrify.com.

Exchanges

  • We replace items only if defective or damaged.

  • To exchange for the same item, email support@aspbrify.com with photos (if applicable).

Sale items

  • Sale/clearance items are generally final sale and non-refundable, unless faulty.

Gifts

  • If the item was marked as a gift and shipped directly to you, we can issue a gift credit after receiving your return.

  • If the order wasn’t marked as a gift, refunds go to the original purchaser.

Return shipping

  • Return shipping costs are paid by the customer and are non-refundable (unless we made an error or the item is faulty).

  • If a refund is approved, any paid return label cost we provided may be deducted from the refund.

Delivery time for exchanges

  • Delivery times for exchanged items vary by destination and stock availability.


Need help?

We’re here 24/7 at support@aspbrify.com.

Last updated: {Month Day, Year}. This policy does not limit any statutory rights you may have under applicable consumer laws.

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