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FAQs — Frequently Asked Questions
Quick answers about ordering, shipping, returns, and payments — perfect for dropshipping stores
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Ordering & Availability
Is product stock accurate?
Stock and pricing are synced periodically. Rarely, live changes can occur — in that case, updates are applied quickly.
Can I edit my order after placing it?
As long as the order hasn’t moved to “Processing,” you can request changes. After processing starts, changes may be limited or unavailable.
How are custom or multi-supplier orders shipped?
In dropshipping, your items may come from multiple warehouses, so your order can arrive in separate packages at different times.
Shipping & Delivery
What is the estimated delivery time?
Typically 7–21 business days, depending on destination and method. During peak seasons or special conditions, timing may vary slightly.
Will I get a tracking number?
Yes. Once shipped, a tracking number is provided. It may take a few hours for tracking to activate.
How are shipping costs handled for split packages?
Shipping is calculated based on your chosen method. Splitting packages helps speed and availability, without extra cost unless specifically stated.
Returns & Refunds
What is your return policy?
Items can be considered for return within 30 days if unused and in original packaging. Certain consumables and hygiene products are non-returnable.
How are refunds processed?
Once we receive and inspect the returned item, approved refunds are issued to the original payment method within a few business days.
What if my product arrives damaged?
Take clear photos of the product and packaging immediately, include your order number, and we’ll arrange a replacement or refund promptly.
Payments & Pricing
Which payment methods do you accept?
We accept major credit cards and common regional methods. All transactions are securely encrypted.
Do prices include taxes or duties?
Depending on your country, taxes or import duties may be charged upon delivery. These costs are outside the seller’s control.
Why do product prices sometimes change?
In dropshipping, prices can fluctuate due to exchange rates, shipping costs, or supplier changes. We strive to keep pricing competitive.
Product & Warranty
Are products covered by warranty?
Depending on the item, a manufacturer warranty or a guarantee for authenticity/condition upon delivery may be provided.
Can packaging or accessories differ slightly?
Because items may ship from different warehouses or batches, minor differences in packaging or accessories can occur. Product functionality remains unchanged.
Account & Support
Do I need an account to place an order?
You can order as a guest or create an account. Having an account gives quicker access to order history and tracking.
How can I get the fastest support?
Provide your order ID, billing email, and a short description of your issue. Our support team is available 24/7 to assist you.
